This Citizens' Charter seeks to provide a brief framework, which enables the employees and commuters of BMTC to know:

This Corporation and its Objectives.
The Facilities and kinds of services which this Corporation strives to offer to its commuters.
The Standards of Quality which this Corporation sets for itself to achieve for its functioning.
The means through which the commuters can make suggestions or seek redressal of their grievances.
The ways and means by which the commuters and public can help this Corporation to serve them better.

It contains details of the following:

1. This Corporation and Objectives
2. Standards of Punctuality & Regularity
3. Destination Boards
4. Route Guide
5. Maintenance of Vehicles and Emission Free Services
6. Basic Amenities
7. Monthly Commuter Passes
8. Student Concession Passes and other facilities at Major and other bus stands of BMTC
9. Casual Contracts
10. Passes to Blind Persons
11. Peak Hour Services
12. Janpriya Vahini
13. Chartered Services
14. Monthly Premium Passes
15. Accidents and Claims
16. Buses for Bangalore City Sight Seeing
17. Courtesy and Behaviour
18. Reservation of Seats for Ladies & Physically Handicapped
19. Public Grievance Redressal Meetings
20. Grievance Redressal Cell at the corporate offices of BMTC
21. Updating the Citizens' Charter