We conduct Mass Grievance Redressal Programme regularly on specific dates at different parts of the City. These programmes are duly announced, well in advanced, in Kannada and English through respective newspapers under 'City Briefs' before they are conducted. The grievance redressal meetings are chaired by the Chief Traffic Manager, BMTC.

We have also set up computerised Grievance Redressal Cell at our corporate offices. Individual commuters or passenger associations can register their complaints / grievances or suggestions / appreciations directly through the telephone number 2295 2504.

They can e-mail their contention to
ctmo@bmtcinfo.com
or
send in writing addressed to

The Chief Traffic Manager(O), Central Offices, BMTC,
Bangalore - 560 027

Register your complaints/suggestions online in the form provided.