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Bangalore Metropolitan Transport Corporation
Central Offices, Bangalore-560027

Report on the steps taken in the implementation of the Five Effective Transport Management Initiatives in Bangalore Metropolitan Transport Corporation.

 

1. Infrastructure for Effective Transport Management Initiatives:

  • Rationalisation of existing schedules to maximize vehicle utility and revenue returns.
  • Night Service: Number of schedules increased to 100 with additional of 40 new schedules.

Fresh Proposals:

A. Core Inner Ring Road Services:

Concept being implemented by BMP it envisages improved connectivity between important commercial, administrative, aducational and other land marks within core CBD’s (as detailed below) such as Yeshawanthapura, Rajajinagar, Magadi Road, Trinity Circle, Coles Park, J.C.Nagar, Indian Institute of Science. The proposed corridor which is to come up on the existing roads through induction of additional infrastructure such grade separators, fly over etc. that would ensure unimpeded traffic. The corridor is expected to be 28.0 kms long. BMTC has prepared a plan to introduce a core inner ring road service for which enroute bus bays, bus stops have been identified and other related work such as estimates regarding deployment of buses, frequency to be offered etc., has been completed.

B. Augmentation of Metro/Grid Services:

At present BMTC is operating 89 schedules on 25 grid routes. To further improve the frequency and connectivity a major augmentation is being planned through induction of 230 new buses.

C. Introduction of Branded Peak Hour Service:

To improve frequency give better travel facility during morning and evening peak hours BMTC is planning to induct 320 additional buses, which will take the total peak hour service to 500, which will be converted into a branded service.

D. Hospital Special Service: BMTC with the aim of contributing its mite for people who commute to avail the Medical facilities is introducing “Hospital Special Service” which provide easy connectivity to important Hospital in Bangalore from the city center. It is hope that this service will convenience public who travel by train and long distance buses to reach bangalore for availing Medicare, These service are being introduced on three routes which provide connectivity to 22 important Hospitals from the Kempegowda bus station . The Hon’ble Minister for transport , government of Karnataka will be dedicating this service to the public on 16th August 2006.

E. Ladies Special Service: Fulfilling the promise of Hon’ble Chief Minister, BMTC is starting a new and an exclusive service dedicated to Lady Commuters. To start with 12 such Routes are being introduced. With this the uncertainty and the struggle for a seat for ladies and children will be thing of the past,. Comfortable travel with enough room for Ladies and Children even during peak hours is ensured also specially safe and secure for unaccompanied children and Ladies also it permits travel on the basis of existing passes such as day, monthly, student passes without any additional cost. The Hon’ble Minister for Transport, Government of Karnataka will be dedicating this service to the public on The 16th of August 2006.

2. Public Relations for effective Transport Management initiative:

  • In Office: Public grievances which are belongs to the operations of the Corporation are heard and attended in the Office of the Chief Traffic Manager (Operations) during all working hours. The other grievances are heard by all the concerned Head of the Departments. Apart from those received at bus stations, control room etc.
    To facilitate free flow of information regarding the existing facilities and new ones initiated for the benefit of commuters by BMTC, new avenues of information, which double up as channels of interaction between BMTC and its patrons, the publics are being made available. “Call Centre” is the latest in this direction.
  • “BMTC CALL CENTER”: The call centre is functioning from 0800 hours to 2000 hours. This facility is being made available to the public for recording their grievances, suggestions and complaints pertaining to all aspects of BMTC, which has a bearing on the commuters. Two exclusive telephone lines with Nos. 12667 and 25550565 are put on the disposal of the public.
  • Enquiry Counters, Public Address System: With the aim of providing information related to BMTC operations and other services offered for the benefit of the public enquiry counters staffed with qualified traffic personnel and equipped with latest information pertaining to BMTC routes such as destination details, arrival and departure timings, en-route places, information pertaining to important land marks in the city and other civic facilities such as hospitals, Police Stations etc have been established at all major bus stations. Also available for public are complaints and suggestion books. These information centers functions between 0600 to 2200 hours.
  • Public Address System: To facilitate smooth operations and a means of quick dissemination of information Public Address System has been installed at the major bus stations.
  • Interactive Voice Response System (IVRS): Interactive Voice Response System will enable the public to get information about operations through telephone.
  • Citizens’ Charter: Citizen Charter containing the commitments of the corporations towards the commuters has been published by BMTC with the dual purpose of educating both its personnel and the general public regarding the corporation’s obligations to its patrons and the special commitments towards them. This Charter printed in bilingual posters is exhibited in all its buses as well as bus stations. The revised Citizen charter is under printing and the same will be released by the end of January-2006. Action has been taken to fix the Citizen Charter Boards in all the buses in passenger saloon i.e., behind driver partition and being ensured.
  • Documentary film on BMTC: BMTC has been producing documentary films on subjects related to its day-to-day functioning, accidents – its repercussions and relief road safety etc as a medium for putting forth the BMTC’s point of view and for educating its staff. As off now nearly 20 documentary films on a variety of subjects have produced and screened for the benefit of its staff.
  • Banners and Hoarding: BMTC displays banners and hoardings to spread information about the facilities offered by BMTC. This is done for the benefit of commuters. Information pertaining to traffic operations, introduction of new schemes, information regarding various passes issued by BMTC and also cautionary information in respect of use of facilities is provided. These hoardings and banners are exhibited at vantage locations in bus stations and other infrastructural sites.
  • Transport Adalats: BMTC responds to and deputes officials to attend to transport adalats conducted by different RTO’s whenever intimated and subjects related to BMTC come up for discussion.